Sweet & Sauer Online is published quarterly by IDENTIFIX, Inc. 2714 Patton Road, Roseville, MN 55113 www.identifix.com ©2012. All rights reserved. No article may be used in whole or in part without written permission of the Company. Editor: Carlene Kuntz
Perhaps you are like us, and have been to a wedding where the band played ‘The Hokey Pokey,’ to get everyone to dance.
The lyrics say: “You put your right foot in, You put your right foot out, And you shake it all about. You do the Hokey Pokey and you turn yourself around. That’s what it’s all about.” This song became popular in the United States in the 1950s, but it is said its origin goes back to the 1940s during the Blitz in London.
From our perspective, it seems like a lot of automotive repair these days requires you to follow what, on the surface, appears to be nonsensical directions. But woe to the technician who doesn’t follow them exactly or even worse, gets an incorrect set of instructions to follow.
A 2005 Chevrolet Astro 4.3L shows up in your shop. It bucks, jerks, and misfires under load. The technician has tried new secondary ignition components with no change. You check CARQUEST Direct-Hit and find a Hotline Archive for this problem. The first 3 steps have you check the crankshaft position sensor. You follow those procedures and sure enough, you find that fix is correct, and that it is the top Confirmed Fix since 14 other technicians have reported that is what fixed it. The part has an MSRP of $103.90 and labor time of 1.2 hours.
CARQUEST Direct-Hit provides easy access to the OEM recommended removal (6 steps) and installation (8 steps) Looking at the illustrations and the recommended steps, you figure 1.2 hours is about right. But then you see that the last step in the installation is ‘Perform the CKP System variation learn procedure.’ In the OEM document you are looking at, there is a link that takes you to the procedure. But once you click on it, you wish you hadn’t.
Here is what you see:
Crankshaft Position System Variation Learn
Engine Controls - 4.3L
Document ID# 1418323
Yes, that’s right—14 steps were required to remove and replace the CKP but it took 23 steps to complete the relearn procedure. Is that crazy or what?
When the car owner comes to pick this vehicle up and sees the bill for R&R CKP at 1.2 hours of labor, do you think he will have any idea what it took to actually repair this car? Maybe you need to create a new line item on your repair orders: R&R&R (Remove, Replace and Relearn). In fact, you may want to think about attaching the relearn procedure to the repair order just to give the car owner an idea of what was involved, and to help convince him that the days of D-I-Y for engine repair have passed into the sunset.
At least this procedure could be performed in the bay and did not require you to drive the vehicle at certain speeds for defined times like a lot of procedures. It was great that you had the correct procedure. But what happens if you have an incorrect procedure?
Recently we received a call on the Repair Hotline on a 2011 Ford Fiesta 1.6L that came in for an oil change. Today that job is not complete until the oil change reminder light on the dash is turned off. The shop went to their aftermarket information system — it listed the 5 steps necessary to turn off the light. Unfortunately, those 5 steps were rewritten and listed in an incorrect order.
The aftermarket information system the caller was using directed him to turn the key on first (and to turn it to the 'accessory' position, not the 'run' position as Ford states), THEN press the brake and accelerator pedals for 20 seconds.
Ford states: Press the brake and accelerator pedals FIRST, then turn the key to the 'run' position, and keep holding the pedals for at least 20 seconds. So the steps are basically there, but out of order (along with being told to turn the key to the incorrect position). This caused the shop to waste a half day trying to get the oil change reminder light to turn off!
So the next time you need to follow a set of procedures, just turn yourself around, and use the OE procedures in CARQUEST Direct-Hit because … that's what it's all about!
─Jeff and Bill